Pulse Collect (Pty) Ltd(“Pulse Collect”, “we”, “us”) is the responsible party for personal information collected through pulsecollect.co.za. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and the eight conditions for lawful processing.
1. Information we collect
When you submit an enquiry through this website, we collect the information you provide voluntarily: full name, company, role, work email, telephone number, and a description of the matter. Our servers also automatically log standard request metadata (IP address, timestamp, user-agent) for security and operational purposes.
2. Purpose of processing
We process this information for the specific purpose of assessing your enquiry, responding to it, and (where you instruct us) administering a debt-collection mandate on your behalf. We do not use enquiry data for marketing without your further consent.
3. Your rights as a data subject
- Confirmation that we hold your personal information.
- Access to that information, on reasonable notice.
- Correction of inaccurate or outdated information.
- Deletion of information once the lawful purpose for processing has ended.
- Objection to processing, on reasonable grounds.
- To lodge a complaint with the Information Regulator at inforegulator.org.za.
4. Information Officer
Our appointed Information Officer is Raphael. Requests under this policy can be sent to info@pulsecollect.co.za.
5. Retention
We retain enquiry records for the period required to respond, plus a further reasonable period for audit, legal, and regulatory purposes consistent with the Debt Collectors Act 114 of 1998.
6. Cross-border transfers
Where third-party tooling we rely on (for example, email delivery) processes data outside South Africa, we ensure adequate safeguards in line with section 72 of POPIA.