These Terms of Engagement set out the basis on which Pulse Collect accepts mandates from corporate clients for the recovery of B2B commercial debt in South Africa. Specific terms are confirmed in the signed mandate document for each matter.
1. Mandate scope
Each matter is governed by a written mandate identifying the debtor, the underlying transaction, the principal sum, and the scope of work authorised. We act only within the scope mandated.
2. Fees — no success, no fee
Our standard fee model is contingency: a percentage of recovered amounts within the maximum tariff prescribed by the Council for Debt Collectors. If we do not recover, you owe us no fee. Disbursements (eg. sheriff fees, attorney costs in litigation) are quoted in advance and, where authorised, recoverable from the debtor.
3. Trust account handling
Recovered funds are received into our trust account and remitted to you on the agreed reporting cycle (typically weekly), with a written reconciliation.
4. Reporting
We provide written reports at minimum fortnightly throughout the matter, plus on-demand 24/7 access via our case portal.
5. Termination
Either party may terminate a mandate on reasonable written notice. Recoveries achieved up to the date of termination remain subject to agreed contingency fees.
6. Governing law
These terms are governed by the laws of the Republic of South Africa. Disputes are subject to the exclusive jurisdiction of the High Court of South Africa.